Shipping policy

All of our items are made to order, which means production begins after your order is placed. Please allow 2–7 business days for processing before your order ships. 

Once your order ships, you’ll receive a shipping confirmation email with tracking information. Delivery times vary by destination but typically take 5–10 business days after shipment for domestic orders. International shipping times may vary.

Please note that shipping timelines are estimates, not guarantees. Delays may occur due to factors outside our control, including carrier delays, customs processing, weather conditions, or peak shipping seasons.

If your tracking shows that your order has been delivered but you haven’t received it, please contact the carrier directly first. If you need additional assistance, reach out to us at gear@auraofhope.com, and we’ll do our best to help.